LINK SALES, MARKETING, AND TELEPHONY!
Tell Me More

Overview

Poltys developed an easy to use business productivity tool
that flawless integrates with any PBX with Microsoft TAPI support:
Basic call control for user’s convenience.
Start/ stop call recording for PCI compliance.
Dialing from any application by shortcut.
Comprehensive CRM integration with pop-up contact information.
MS Outlook Toolbar integration.

Benefits

Integrate with virtually
any CRM system or database.
Increased Agent efficiency.
Eliminate gathering of
common information from customers.
Rapid ROI based on time saved.
Enhanced call center productivity.
Fast response to customer needs.
Improve customer service levels.

Key Features

TAPI-based application.
Basic call control for user’s convenience.
Start/ stop call recording for PCI compliance.
Dialing from any application by shortcut.
Comprehensive CRM integration with pop-up contact information.
MS Outlook Toolbar integration.

Customers

Contact Centers.
Banks and Financial Institutions.
Customer Satisfaction Polls.
Technical Support Departments.
Fund Raising and Volunteers organization.
Government Agencies.
Health Care Information Centers.
Insurance Companies.
Education Centers, etc.

CTI Bar


Run in Windows Taskbar.
4-button application that provides basic call control: Answer/ End Call, Pause/ Resume Recording.

Screen Pop-up
and Customization

On incoming calls, Call Info window automatically opens up.
User is presented with Customer info gathered from product database or from the integrated CRM.
Call Info screen pop-up is fully customizable by Customer.

Searching for
Customer Information

User may search in product or directly in the CRM database for certain Customer and can modify its information as necessary.

Making Calls


User can search for the Customer information or PBX extensions before placing calls.

CRM Portfolio
and Customization

Poltys provides integration with wide range of CRM systems. Refer to the link below for details.
Moreover, Poltys can directly integrate by customization with Oracle SAP, IBM DB2, or MS SQL Server databases.
Just contact us!


MS Outlook
Toolbar Integration

Allowing Users to easily dial contact phone numbers and receive incoming call pop-up alerts with contact information from MS Outlook.
You may call directly from the mail list, by entering the phone number, or directly from the Customer contact form in Outlook.

Check Out
Our Other Products!


Wireless Caregiver Conectivity

IVR Solutions

UC and Mobility

Call Recording

For Panasonic

For Cisco

About Us

Poltys, Inc. (www.poltys.com) is specialized in
Unified Communications, Mobility, Collaboration, Voice and Video technologies,
either hosted or on-premises solutions.

Poltys provides high-tech innovative solutions,
best of breed communication products,
and professional services at the highest level of expertise and quality.

Poltys works together with distribution partners worldwide to build individualized, flexible and seamless systems to enhance both business productivity and customer experience.

  • March 2015

    Poltys CTI Agent for TAPI is released

    Poltys announces that CTI Agent for TAPI compliant PBXs is released for general availability.
    Poltys CTI Agent works with any PBX or IP-PBX that has Microsoft TAPI support.

  • August 2015

    CTI Agent integrates with a wide range of CRM systems

    Poltys CTI Agent integrates with the following CRM systems:
    Salesforce
    MS Dynamics CRM 2013, 2015
    MS Outlook 2003, 2007, 2010, 2013
    Microsoft Access 2000 - 2010
    ACT! 6.0
    Goldmine 6.5
    IBM Lotus Notes 8.5
    Maximizer 7.0
    EBIX
    Zoho
    any 1st-party TAPI CRM
    Additionally, Poltys provides direct SQL Database integrations with Oracle SAP, IBM DB2, or MS SQL Server databases.

  • January 2016

    Poltys CRM integration portfolio is extended

    Poltys has strengthened its CRM systems portfolio the CTI CCAgent product integrate with. Customers can now take advantage of direct pop-up screens from the additional CRM systems:
    ACT! Premium v16 (non web-based version)
    ADP
    NetSuite
    vTiger (Open Source)

  • More
    News to
    Come!

Contact Poltys

3300 N. Main Street, Suite D, Anderson,
SC 29621-4128, USA
Phone: +1 (864) 642-6103
Email: sales@poltys.com