Integrate with virtually
any CRM system or database.
Increased Agent efficiency.
Eliminate gathering of
common information from customers.
Rapid ROI based on time saved.
Enhanced call center productivity.
Fast response to customer needs.
Improve customer service levels.
Basic call control for user’s convenience.
Start/ stop call recording for PCI compliance.
Dialing from any application by shortcut.
CRM integration with pop-up contact information.
MS Outlook Toolbar integration.
Banks and Financial Institutions.
Customer Satisfaction Polls.
Technical Support Departments.
Fund Raising and Volunteers organization.
Health Care Information Centers.
Education Centers, etc.
Run in Windows Taskbar.
4-button application that provides basic call control: Answer/ End Call, Pause/ Resume Recording.
On incoming calls, Call Info window automatically opens up.
User is presented with Customer info gathered from product database or from the integrated CRM.
Call Info screen pop-up is fully customizable by Customer.
User may search in product or directly in the CRM database for certain Customer and can modify its information as necessary.
User can search for the Customer information or PBX extensions before placing calls.
Just contact us to check the integration availability with your CRM model and version!
Allowing Users to easily dial contact phone numbers and receive incoming call pop-up alerts with contact information from MS Outlook.
You may call directly from the mail list, by entering the phone number, or directly from the Customer contact form in Outlook.