Integrate with virtually
any CRM system or database.
Increased Agent efficiency.
Eliminate gathering of
common information from customers.
Rapid ROI based on time saved.
Enhanced call center productivity.
Fast response to customer needs.
Improve customer service levels.
Basic call control for user’s convenience.
Start/ stop call recording for PCI compliance.
Dialing from any application by shortcut.
Comprehensive CRM integration with pop-up contact information.
MS Outlook Toolbar integration.
Banks and Financial Institutions.
Customer Satisfaction Polls.
Technical Support Departments.
Fund Raising and Volunteers organization.
Health Care Information Centers.
Education Centers, etc.
Run in Windows Taskbar.
4-button application that provides basic call control: Answer/ End Call, Pause/ Resume Recording.
On incoming calls, Call Info window automatically opens up.
User is presented with Customer info gathered from product database or from the integrated CRM.
Call Info screen pop-up is fully customizable by Customer.
User may search in product or directly in the CRM database for certain Customer and can modify its information as necessary.
User can search for the Customer information or PBX extensions before placing calls.
Poltys provides integration with wide range of CRM systems. Refer to the link below for details.
Moreover, Poltys can directly integrate by customization with Oracle SAP, IBM DB2, or MS SQL Server databases.
Just contact us!
Allowing Users to easily dial contact phone numbers and receive incoming call pop-up alerts with contact information from MS Outlook.
You may call directly from the mail list, by entering the phone number, or directly from the Customer contact form in Outlook.
Poltys announces that CTI Agent for TAPI compliant PBXs is released for general availability.
Poltys CTI Agent works with any PBX or IP-PBX that has Microsoft TAPI support.
Poltys CTI Agent integrates with the following CRM systems:
MS Dynamics CRM 2013, 2015
MS Outlook 2003, 2007, 2010, 2013
Microsoft Access 2000 - 2010
IBM Lotus Notes 8.5
any 1st-party TAPI CRM
Additionally, Poltys provides direct SQL Database integrations with Oracle SAP, IBM DB2, or MS SQL Server databases.
Poltys has strengthened its CRM systems portfolio the CTI CCAgent product integrate with. Customers can now take advantage of direct pop-up screens from the additional CRM systems:
ACT! Premium v16 (non web-based version)
vTiger (Open Source)